wearegeeky.com FAQ page.

Have a scroll or type in a keyword into the search bar and see what you get.

Just click on the title and the answer will open up.

How do I open a ticket?

On the top right handside of our website you will see our menu, click on that and it will open. Scroll down to contact and then you should see to the right an arrow, click on the arrow and it will take you to our ticking page. Once there if you have not register before in the past then it will ask you to do so and you fill out the form that ask if you don't have an account to fill out your details. If you do have an account then log and you will be presented with out ticket page where you can fill out the form. Once completed a member of our team will pick up that ticket and reply to as soon as they can, for normal priority please allow 24hrs, for medium its 12hrs and for urgent its 6hrs. In most cases we reply a lot quicker.

If my site go down how long will it take to come back on?

It all depends what time of the day and what day of the week it happens. Our office opening hours are Monday to Thursday 9am till 4pm. We do monitor the sites 24/7 with a monitor app, and we also get help from the client if their site is down. We have limited reactions to sides going down out of office time but emails are constantly being monitored. If your site goes down late through the night there is little, we can do to spot it and will be rectified first thing in the morning or if a client has emailed through the night that will also get actioned. Weekend work the same as night times, things are monitored but may take longer to get things back up and running.

What if the server goes down?

If the server falls over then the team a EUKHOST will work around the clock to rebuild it and can take up to 14 hours to do.

Send updates for your site?

We have a lot of balls moving here at wearegeeky.com and we work a week in advance, you will always get an email back with a day and time that your site is going to get worked on.

What do I get for my money each month?

Your monthly payment covers a few different things. 1. It goes towards paying for the website to be built. 2. We do maintance on your website every month, this normally on your payment day just to keep things simple. So what we do for maintance each month. We impove on the on site SEO (30 mins), We do a security scan on your website (5 mins), Plugin Updates (5 mins), Theme updates (2mins), Data base clean (10 mins)

Do you use WIX? Is WIX the best website builder?

There is always a question of which is the best website builder software to use for website design especially with many cropping up in the market. Let’s re-frame it this way: Is WIX better than WordPress, Drupal, Shopify, Weebly, Squarespace, and the likes? Is WIX worth it? The answer isn’t that straightforward. It always depends on the kind of solution you are looking for. Each of the cloud website builders and the CMS platforms has pros and cons, hence it is a matter of choice! WIX is a great choice for those who want to create attractive and functional websites faster. In fact, it is one of the easy to use builders around as it doesn’t require lots of technical knowledge to get started. That said, you will perhaps need a WIX designer to help if you want better designed WIX websites and professional solutions for your business.

Do you offer a Warrenty?

Absolutely! Bug fixes are included with each of our monthly website packages. We’ll keep your website running in the same condition it was as the day it launched. This is one of the biggest benefits of being on a monthly plan.

Do you offer a satisfaction guarantee?

We offer money back guarantee. If you’re unhappy with our service for any reason, you are free to leave anytime.

What forms of payment do you accept?

We accept all major credit cards. Our payment processing is handled by Sqaure, and we never store payment information outside of their secure system.

Are there any recurring costs involved with owning a website?

Yes. Many design companies won’t mention recurring costs before starting your project. At a minimum, you’ll need monthly web hosting and an annual domain name registration. Our website plans are a single-rate solution which include monthly hosting, domain name registration along with managed maintenance to keep everything running smooth.

How long do it take for someone to respond to an email?

We try our best to respond to all emails within 2 hours. If you have an emergency, we recommend calling us at 0800 246 5654. If it’s outside of our normal business hours, leave a message and we’ll be notified immediately and we’ll return your call.

Do you charge for technical support?

As long as you’re on a monthly plan with us, there is no charge for technical support.

What happens if my site is inaccessible or displays incorrectly?

Contact us immediately. If your site is hosted with us, we can almost always resolve the issue with a single phone call or email.

How do I contact support?

Have a question that wasn’t already answered here? Don’t fret. There are several ways to get in touch with the Geeky team.

For Design Related Issues

First, if you are a client and this is a design related issue, please send your feedback and thoughts to your designer first. Not everything turns out perfect the first time and the fastest path to a great design is clear and direct feedback! If you feel you’ve given your designer feedback multiple times and are still not getting the output you would like, please contact our accounts team and they’ll get a designer swap started for you.

For All Other Issues

If you’ve already talked with your designer about an issue and still need help, or your issue is not design related, you can contact our Customer Services Team at ask@wearegeeky.com Either send us an email.If you’re thinking about signing up with Geeky Designs and want to chat with someone about our service, if you are already a client and need help then please open a ticket here, if you need urget help you can call on 0800 246 5654.

Do you use Plugins?

We use our own collection of plugins to extend WordPress for small businesses.

Do you used pre made themes?

Never. We design each website and not 2 are alike. If you have taken out one of our cloud packages then templates will be used.

I've used WordPress in the past and had a bad experience. What is your philosophy behind using WordPress?

We believe WordPress is currently the best CMS available for small businesses. Unfortunately, not all WordPress websites are created equal. There are a lot of low-quality pre-made themes available that give the platform a bad reputation. We build each website from the ground up using our own Framework.

What is WordPress?

WordPress is content management system (CMS) software that allows you to edit and manage the text and images on your website. It’s open-sourced and community developed, meaning anyone is free to build their website on top of the software.

What is a content managment system (CMS)?

A content management system (CMS) is software that allows you to update and manage your website through an easy-to-use interface. Think of it like Microsoft Word but for your website. Without this software, you’ll need to hire a web developer to make modifications to your website. We use WordPress, the most popular CMS in the world, as our content management system.

Do you websites include a content managment system?

Yes. We use WIX and WordPress, both the leading CMS currently in use on the Internet. We believe it provides the right balance of customisation and usability for small businesses.

Can you guarantee my website will show up on the first page of Google?

No. If someone is making you this guarantee, be very careful. There are bad actors who claim this is possible. They typically use techniques that can penalise your website or even get you removed from Google. Every business’s circumstances are unique and the outcome of every SEO strategy is different. A more realistic goal is to have your website show up on the first page of Google results for a set number of key words.

Can you get my website to show up on Google?

Yes. It’s almost always possible to get your website to show up for “branded” searches, meaning someone typing in your business name. It can be much more difficult to compete on industry keywords if your market is oversaturated.

Do Geeky Designs build search engine optimised websites?

Yes. All our websites are coded using search engine optimisation best practices.

Does my website need SEO?

Yes, in some form. Many people are surprised to learn SEO isn’t a single process that takes place. Google has thousands of different factors it weighs in order to rank your website. How fast your site loads, ease of use on mobile, how long people stay on your site, and more are all taken into consideration. On-page search engine optimisation is almost always a good idea. This ensures your website is coded to correct standards and the content on your website is structured properly. This makes Google happy and gives you a boost within their rankings. This is included within your plan, which is different to most agencies. Off-page search engine optimisation is more complex and primarily involves something called “backlinks”. These are links on other websites pointing to your website.Getting authentic quality backlinks is very time consuming and difficult. Some agencies will try to “game” the system by creating fake backlinks. Google is getting very good at figuring out if a backlink is fake. If you’re caught, you can be completely delisted from Google searches. Remember, if it sounds too good to be true, it most likely is.

Is there SEO on WIX?

SEO on WIX works pretty much the same as other platforms but this platform has a tool known as WIX SEO Wiz to help you rank faster on Google and Bing’s first pages. It is basically a wizard that guides you towards ranking your WIX site higher on search engines, in your niche. There are other ways to improve SEO on WIX but perhaps the best way is to use the right keywords in your content. We are talking about finding out about what users are searching around your site’s niche or product, then cleverly inculcating them to your content. This includes having the right keywords in titles and metadata for every page or section on the site. You should also tailor the site for mobile devices, structure it well, build links with relevant sites (e.g through Guest Posting) and of course generate quality content that keeps users coming back for more!

Do you use WIX is WIX the best website builder?

There is always a question of which is the best website builder software to use for website design especially with many cropping up in the market. Let’s re-frame it this way: Is WIX better than WordPress, Drupal, Shopify, Weebly, Squarespace, and the likes? Is WIX worth it? The answer isn’t that straightforward. It always depends on the kind of solution you are looking for. Each of the cloud website builders and the CMS platforms has pros and cons, hence it is a matter of choice! WIX is a great choice for those who want to create attractive and functional websites faster. In fact, it is one of the easy to use builders around as it doesn’t require lots of technical knowledge to get started. That said, you will perhaps need a WIX designer to help if you want better designed WIX websites and professional solutions for your business.

How do I purchase a domain?

If you don’t have a domain name and our on our standard or premium plan, we can purchase and register one on your behalf at no additional charge. As long as you’re on one of these plans, we will automatically renew your domain for you annually.

What is a domain?

A domain name is a memorable phrase used to access your website, often “yourbusinessname.com”. Every computer connected to the Internet has a long string of unique numbers used to identify itself called an “IP address”. Without a domain name, you would need to remember the IP address in order to view a website. Domain names are purchased using a “registrar” which acts like a phonebook. When someone types in your domain name, behind the scenes your registrar will look up your domain for them and return your IP address back. Their computer will then know where to find your website.

Do ypou offer email with your web hosting?

Yes. Most web hosts bundle email service into web hosting to give you a barebones email system. Basic spam controls or fraud and virus protection are given and very limited amount of storage space. But you can upgrade your email plan.

Do you offer website hosting service?

Yes. “Fully-managed” web hosting is included with all of our plans. Simply put, we take care of everything for you.

Do I need website hosting?

Yes. This is what makes your website accessible through the Internet. All of our plans include web hosting at no extra charge.

What is website hosting?

Web hosting refers to the server which responds to requests to view your website. It’s simply another computer connected to the Internet for the sole

purpose of transmitting your website to users. Any time you visit a website, there is another computer somewhere in the world you connect to in order to view it.

How many design revisions do you allow for?

Our Basic plan allows for 2 revision rounds, Plus and Pro plan allows for 4 rounds, and our Unlimited and eCommerce plan allows for unlimited revisions. We ask that you give us a comprehensive list of changes each time to make the process quick and smooth. Revisions only become an issue if it’s obvious we’re moving in circles. If this happens, we’ll work with you on ways we can get the project back on track.

Do your designs work on both mobile and tablets?

Yes. We believe our solutions are some of the best you’ll find. Some of our clients see a majority of their traffic from mobile phones. We put a high emphasis on making sure the website experience on a phone is second-to- none.

I keep seeing "responsive website designs" what do this mean?

Responsive web design is a technique used to build a website that adapts its layout to fit the size of any device. Instead of having to build an additional website for mobile devices, you can lower initial costs by only needing a single website. Since responsive web design is really only a classification, each company has their own interpretation and implementation.

Are your designs pre-made templates?

Nope! A lot of our competitors purchase “themes” or use pre-made templates to cut costs. We make every website to the exact needs of each client.

I don't see any work examples for my industry. Do you work with all types of businesses?

Our primary focus is working with business-to-business (B2B) and business- to-consumer (B2C) small businesses. We have experience with creating websites within almost every major industry. Contact us and we’ll consult with you to see if we’d be a good fit.

Can you finish or revise my current website?

We’ve found it’s cheaper in most cases to start over than it is to retrofit or complete an existing website.

Can you put together a proposal for my project?

In order to keep our prices as low as possible, we do not offer proposals. However, we do start each project with a plan in place. Once you hire us, we outline content and design details prior to starting.

I have an idea for a website should I contact you?

Sure! We’ll listen to your idea and let you know if we’d be a good fit for the project. If not, we’ll even try and steer you in the right direction, free of charge.

I am not local to you. Can you still make me a website?

Yep! We’re great at communicating via phone and email and our clients come from all over the UK.

I have received quotes which are much higher than yours. Are you cutting corners?

Websites come in all shapes and sizes, just like cars. You’ll find quotes ranging from a few hundred pounds all the way up to several thousands of pounds. Our websites are designed to be the perfect balance of features and price for small businesses. We’ve been able to keep our prices low by reducing overhead and streamlining our process. Our finished product often exceeds the quality of agencies charging ten times more than us.

Do I need all my content prepared prior to contacting you?

No. We can get started by using placeholder content while you work towards completing your content. We’ll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.

How long does it take to build a website?

Each project is different, but on average we have a website launched within 4 to 6 weeks. This timeline can be longer or shorter depending on how proactive you are with assets and revisions.

Do I own the completed website?

You always have full ownership over your website. Although we’d hate to see it happen, you’re free to move your website to a third-party company. Since your website is built using WordPress, you can transfer it to just about any web host.

Do you outsource any of you website work overseas?

No. All of our work is performed by our in-house team based in Merseyside.

This is my first time purchasing a website. Will you walk me through the whole process?

Absolutely! We have unique processes in place that will educate and help you make informed decisions along the way. The last thing we want is for you to be uncomfortable or overwhelmed.

Are there any long-term contracts?

Geeky Designs never has a contract!

If you sign up for a monthly plan, you’ll be billed monthly and can cancel anytime.If you sign up for an annual plan, you’ll be billed every 12 months and can cancel at anytime.Past the 14-day guarantee window for standard plans (21 days for pro plans), there are no refunds on any plan for any reason.

How safe is my data with Geeky Designs?

Sort answer is yes! We have our server stored at EUKHOST in Leeds. EUKHOST have their own stringent securty measures and they Government contracts to which data security is high up on the list.

What happens if my server goes down?

We have a contract with EUKHOST and in that contract it says if the server was to fail completly and the hardware had packed up then they will build a new one. All our data and yours are backed up every night so once they have built the new server they just drag the data from the backup. This whole procedure can take up to 8hrs.

What's my backup targets/selections are?

The backup policy is configured as a full server backup policy.

What's my backup schedule is?

The backup scheduled time is 12:30 AM daily.

What's is the retention period of the backup?

It is set as 7 retention points.

What happens with my data?

We have a stricked data destruction policy. You can find this in our resources page.

What is SEO and how to use it

When it comes to this wearegeeky.com, search engine optimisation (SEO) is one of the most important and effective forms of marketing we can offer. Simply put, SEO is the process of optimising your website or blog so that it ranks higher in search engine results pages (SERPs). When someone types in a query related to the products or services you offer, you want your site to be one of the first results they see. By improving your SEO, you can ensure that more people find your business and learn about what you have to offer.

On-page optimisation is one of the most important aspects of effective SEO. This includes optimising key elements on a web page such as the title, meta description, header tags, images, and content. It’s also important to ensure that a website’s code is clean and efficient so that it can be easily understood by search engine crawlers. Off-page optimisation is another critical factor in SEO. This involves developing high-quality links and brand mentions from other reputable websites to help improve your own site’s authority and ranking.

Does SEO really work?

The short answer is categorically yes, SEO does work. The longer answer is that it depends on how good your SEO skills are and how they fit your wider business strategy. If you’re looking for a short-term boost in traffic, then SEO can help, but direct marketing such as PPC might be a better fit for your needs. If you’re looking for long-term results, then the right SEO strategy can work wonders. There are no guarantees that SEO will work, but with the right agency can beat the odds most of the time. Working with Custard on your organic strategy is of the most cost-effective ways to improve your search engine rankings and drive more traffic.

What does SEO include?

SEO is the process of optimising a website for better visibility in organic search results on platforms such as Google search and Microsoft Search, with the goal of earning higher web traffic levels and more revenue. SEO practitioners use a variety of techniques to improve their site’s rankings, such as on-page optimisation, link building, and content creation. That’s where our Manchester SEO company comes in. We make it easier for people to find your site through search engines.

How long does it take for SEO to work?

There is no one answer to this question as SEO can take varying amounts of time to work depending on a number of factors, such as the competitiveness of the keyword you are targeting and the current state of your website’s SEO. Depending on the issues & opportunities that we identify for your business, results can take from a few days or weeks, to a few months to materialise. A typical campaign lasts for 6 months, and by the end of that first engagement we’re confident we’ll have you asking for more.

How can an SEO agency help to build your business?

SEO is important for businesses because it is one of the most cost-effective ways to reach a target audience. When a business invests in SEO, it can improve its website’s visibility and organic search results without incurring the per-visitor fees associated with direct forms of digital marketing, such as PPC and social media. Growth is incremental, meaning that over time you see a compounded benefit from the work carried out, offering the possibility of an ever improving CPA over time. Additionally, SEO can help businesses to improve their online reputation and create a strong online presence – just like SMM, so it’s a good thing we’re an expert Manchester social media agency, too!

What does an SEO agency do?

The main service provided by agencies like Custard, a Manchester SEO agency, is improving your website’s visibility on the SERPs, through many methods. More search visibility means more organic traffic will be driven to your website, sending more leads or customers to your business.

What to expect from an SEO agency

You should expect an agency which specialises in SEO for marketing to take time to understand your specific needs and objectives. They should carry out thorough research and audits, creating a strategy for success that your business can follow to the letter. They should always be communicative – that’s why we pride ourselves on being a fully transparent Manchester SEO agency.

How to fix SEO issues

SEO, or search engine optimisation, is the process of improving the ranking of a website on search engines. There are many things that you can do to improve your site’s SEO, and fortunately, many of them are not rocket science requiring only quite basic digital skills! Here are a few tips to help get you started:

Make sure your site is easy to navigate. The easier it is for users to find what they're looking for, the better it will rank in search engines.

Use relevant keywords throughout your site. This helps search engines understand what your site is about and rank it accordingly.

Optimise your images. Make sure to include relevant keywords in the filename and sensible alt text to help them show up in search results for the terms that matter to you.

Publish quality content regularly. This is one of the most important factors for SEO. Implement a content calendar, be disciplined, put out the right messaging at the right time to match your target audience’s needs, habits and behavioural patterns.

Hire an SEO agency to do it for you! You don’t need any special skills if you get us to do the heavy lifting – get in touch today.

Is it against Google's policies to ask for reviews from customers using the Google Review Link?

No, it's not against Google's policies to request reviews from your customers. In fact, Google encourages businesses to seek honest feedback from their customers. However, it's essential to follow Google's guidelines and best practices, such as not incentivising reviews and ensuring that reviews are genuine and unbiased.

Can I use the Google Review Link to request reviews from customers who have visited my physical store or location?

Yes, you can use the Google Review Link for both online and offline customers. It's a versatile tool that allows you to gather reviews from anyone who has interacted with your business. You can share the link via email, social media, or even print it on receipts or marketing materials for in-person customers.

How do I handle negative reviews that I receive after using the Google Review Link?

Negative reviews are a part of the online review landscape. When you receive a negative review, it's crucial to respond professionally and empathetically. Address the customer's concerns, apologise for any issues they experienced, and offer a resolution if possible. Handling negative reviews with care can demonstrate your commitment to customer satisfaction and can sometimes turn a negative experience into a positive one. It's also an opportunity to show potential customers that you take feedback seriously and strive to improve.

Not found what you are looking for then please send us a message, we will get back to you ASAP. All correct at the time of writting, we can not be held responsible for old information.

Please contact us for a quote by filling the contact form below or call us at the following number: 0800 246 5654

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